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However, to exercise this right you must notify us in writing, (email or letter) within 14 working days from the day after you receive your goods.ħ.2 As stated above, notification of cancellation must be in writing, a telephone call is not a valid cancellation.ħ.3 No right of cancellation, refund or return exists under the Consumer Protection (Distance Selling) Regulations 2013 once you have used your product,

Cancellation Rights, Returns and Refundsħ.1 Under the Consumer Protection (Distance Selling) Regulations 2013 you have a right to cancel your purchase.

Refunds are processed the same day we receive the goods back from you but may take 3- 5 days to show back in your account. Credit and debit card refunds must be made to the card used for the original transaction. Refunds will be processed using the same method of payment used for the original purchase. You should always keep proof of postage and we advise you to use a signed for service when returning goods. If we have supplied the correct product, it is not faulty or it is outside of the 14 days we cannot be responsible for your postage charges. If you have received items that are faulty or not what you ordered send them back to us and we will cover the delivery cost of the return if it is within 14 days of delivery.

The item must be returned in returned in unused and in the same condition that you received it, with any original packaging, tags and a valid receipt/delivery note. PLEASE CHECK YOUR ORIGINAL DESPATCH E-MAIL FOR YOUR ITEMS RETURN ADDRESS :įor items despatched from our Braemar Mountain Sports Store:įor items despatched from our Cairngorm Mountain Sports Store:Īny item (excluding camping food and underwear) can be returned to one of our three stores Braemar Mountain Sports, Cairngorm Mountain Sports and The Outdoor Store.

If the item is more than £50 you may want to send your return using a recorded delivery method and please keep a copy of that return receipt.

You should always keep proof of postage and we advise you to use a signed for service when returning goods.

You are responsible for the cost of returning it to us.

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Return your original for a full refund of that item. If returning items that are the wrong size, the quickest way to receive the same item in another size is to purchase that item again in the correct size.

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It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (with any original packaging and including all warranty cards, tags, manuals and accessories).Ĭustomers are responsible for the return shipping charges. Any item (excluding camping food and underwear) can be returned to us for any reason provided it is returned in unused and in the same condition that you received it, with any original packaging, tags and a valid receipt/delivery note.

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If you are dissatisfied with your purchase please feel free to return your goods within 30 days of the purchase date for a full refund.